Refund policy

Return & Refund Policy 

Personalized & Custom-Made Products
Because each item is custom-made for you, we do not accept returns or exchanges once production has started. Please review your order details carefully before confirming your purchase.

Damaged or Incorrect Items
If your item arrives damaged or defective, or if you received the wrong item, please contact us within 3 days of delivery at info@intimateonlineshop.com with the following:

• Clear photos or a video showing the issue

• Your order number and details

Once verified, we will offer either:

• A refund (processed within 10–14 business days to your original payment method), or

• A replacement (production times may vary depending on the specific item).

Non-returnable Items

• All personalized or custom-made products (unless damaged/defective)

• Gift cards

• Final sale items

Important Notes

• Unauthorized returns will not be accepted. Please contact us before sending anything back.

• Refund processing times depend on your bank or card issuer and may take longer to appear.